insights
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Case Study
USA Digital – Best Practices for American Government Digital Transformation
In an era defined by rapid technological advancement, the U.S. public sector stands at a pivotal moment. Citizens expect seamless,…
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Digital Transformation
QA Testing at the UK Government
As they describe in their service manual the UK Government defines the essential role QA testing plays in delivering high…
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Digital Transformation
Service Design at GDS – What is Service Design?
Meg Douglas Howie, Lead designer on Gov.uk Verify, shares what service design looks like at GDS and what service designers…
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Keynote
British Columbia – Exemplar Blueprint for Canadian Digital Government
BC offers a best practice model for Digital Government: Agile Service Design, Cloud Modernization and Blockchain Identity.
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Case Study
British Columbia – A Model for Digital Government Service Design
The Government of Canada Digital Standards provides the high level guidelines for Canadian Digital Government. “Our goal is to provide…
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Technology
The BC Developer Exchange – Building a Cloud-based Service Innovation Marketplace
This Red Hat case study describes how BC adopted Cloud technologies to tackle IT service delivery challenges, and furthermore build…
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Vendor Profile
Servelec partners with West Lothian Council to provide first ever social care case management system procured through the Scotland Excel Framework
Servelec, a leading provider of digital care software, has won a competitive tender to provide its Mosaic Social Care Case…
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Digital Transformation
Service Design in Scottish Local Government
In this video Stephen Kyle, the Changing for the Future program manager from Dundee City Council explores Service Design in…
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Case Study
Civica enables North Lanarkshire Council to offer a Citizen Portal with SSO – Single sign on
Council adopts an 'MDM' (Master Data Management) solution to achieve a 'golden record' of each citizen.
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Keynote
Dundee’s Vision for a Digital Scotland
Dundee's Digital Strategy report demonstrates an exemplar case study for the most important part of Digital Transformation - Setting an…
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