Digital Transformation
Digital transformation offers governments the opportunity to enhance citizen services, improve operational efficiency, and drive economic growth.
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Geospatial AI and the Metaverse: Forging the Future of Digital Cities
This article explores the technical and conceptual intersection of GeoAI and the Metaverse, then examines practical pathways for governments to…
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SevisPass: Papua New Guinea’s National Digital ID – The Foundation of Real-Time Identity Verification and Digital Public Infrastructure
Launched under the National Digital Identity Policy 2025 and the Digital Government Act 2022, SevisPass is a secure, government-issued digital…
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The 22-Minute Miracle: How Ireland’s New AI Strategy is Reimagining Healthcare by 2030
Ireland’s “AI for Care” strategy integrates ethical AI into healthcare to speed up stroke diagnosis by 22 minutes, automate administrative…
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Government Digital Wallets: Empowering Citizens with Secure, User-Controlled Digital Identity
A core component of a Government’s Identity strategy is a ‘Digital Wallet’. Digital wallets play a pivotal role in modern…
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Government of Ireland – Digital Public Infrastructure at the Heart of Public Service Modernisation
Ireland's Digital Public Infrastructure is transforming public services: secure identity, interoperable systems, citizen-centric Life Events, and a bold Digital Public…
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Conversations with the State – AI Chatbots for Government Web Sites
Conversational AI represents a strategic necessity for modernizing public administration and transforming citizen experiences in government services. Citizens increasingly expect…
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Designing the Central ‘Data Hub’ for Care Connect AI
A "single version of the truth" is the foundation for Ai-powered social service transformation, unifying information from across multiple agencies…
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Chatbot ID – The Intersection of AI and Digital Identity
True digital government transformation hinges on conversational AI that not only understands natural language but also securely authenticates users and…
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Bristol City Council Launches ‘Briz’: A 24/7 Digital Assistant for Residents
The goal is efficient self-service for basics while ensuring complex needs receive dedicated human attention.
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Deploying AI at National Scale: Architectures and Lessons from the UK
In this session, hear how two organizations—Capita and the UK Department for Science, Innovation & Technology—deployed AI solutions on AWS…
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