Case Study Archives - Digital Government Network

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Aberdeen City Council Streamlines ‘Digital Front Door’ with Microsoft AI Chatbots

Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…

digitalgov2 weeks ago

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Digital Highlands: The Scottish Government’s Cloud Revolution

Exploring the intricate journey of the Scottish Government's transition towards a more digital and cloud-centric approach.

digitalgov2 weeks ago

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How Generative AI is Reshaping Local Government Services

Pioneers like Swindon Borough Council demonstrate how powerful AI technologies like Amazon Bedrock can transform local government inclusivity from an…

digitalgov2 weeks ago

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Local Digital Government: Global Exemplars

A unified framework designed to address these common challenges while empowering local governments to tailor solutions to their unique needs.

digitalgovMarch 30, 2025

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The Story of Smart Nation Singapore

The Smart Nation initiative aimed to harness technology to improve the lives of citizens, create economic opportunities, and build a…

digitalgovMarch 13, 2025

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EDDNext – Driving Transformation for California’s Workforce

This AWS case study session dives deep on EDDNext, a comprehensive modernization effort to revamp benefit systems and transform the…

digitalgovMarch 13, 2025

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Hillingdon Council Launches AI Customer Service Platform with ICS.AI

London Borough pioneers drive towards AI driven automation, with an ambition to take this into areas of assessment and case…

digitalgovMarch 6, 2025

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Estonia e-Residency: Signature Service of a 21st Century Digital Nation

e-Residency provides a government-issued digital ID (smart card) to foreigners, granting access to Estonia’s e-services, including company formation, banking, taxation,…