Digital Transformation
Digital transformation offers governments the opportunity to enhance citizen services, improve operational efficiency, and drive economic growth.
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Government Digital Wallets: Empowering Citizens with Secure, User-Controlled Digital Identity
Digital wallets transform identity from a reactive "login" mechanism into a proactive, citizen-centric tool.
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Government of Ireland – Digital Public Infrastructure at the Heart of Public Service Modernisation
Ireland's Digital Public Infrastructure is transforming public services: secure identity, interoperable systems, citizen-centric Life Events, and a bold Digital Public…
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Conversations with the State – AI Chatbots for Government Web Sites
Conversational AI represents a strategic necessity for modernizing public administration and transforming citizen experiences in government services. Citizens increasingly expect…
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Designing the Central ‘Data Hub’ for Care Connect AI
A "single version of the truth" is the foundation for Ai-powered social service transformation, unifying information from across multiple agencies…
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Chatbot ID – The Intersection of AI and Digital Identity
True digital government transformation hinges on conversational AI that not only understands natural language but also securely authenticates users and…
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Bristol City Council Launches ‘Briz’: A 24/7 Digital Assistant for Residents
The goal is efficient self-service for basics while ensuring complex needs receive dedicated human attention.
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Deploying AI at National Scale: Architectures and Lessons from the UK
In this session, hear how two organizations—Capita and the UK Department for Science, Innovation & Technology—deployed AI solutions on AWS…
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The Agentic State – Rethinking Government for the Era of Agentic AI
The core idea is that agentic AI enables "agentic states"—governments that operate with greater autonomy, adaptability, and public focus.
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AI and Geospatial Intelligence Transform Public Reporting in Westminster City Council
Geospatial AI, or GeoAI, combines artificial intelligence with location-based data and geographic information systems to analyze and interpret spatial information…
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Home Office 2030 Digital Strategy – A Leader in AI-Powered Digital Innovation
The strategy emphasizes AI and automation to modernize and optimize critical processes, making them faster, more accurate, and less resource-intensive.
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