Service Design
Service design is a human-centered, holistic approach to creating and improving services that deliver value to users while aligning with organizational goals.
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Making UK Council Websites Accessible (including WCAG 2.2) – Accessibility Testing Tools
Web accessibility tools have emerged as vital solutions to help public sector bodies comply with legislation.
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Beyond User Needs: Why We Need an Expanded Design Philosophy for the Digital Public Sector
Richard Pope challenges the conventional push for "seamless" digital services modelled after private-sector tech giants like Amazon or Apple.
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Digital Lifelines: A Blueprint for Digital Inclusion
The program provides digital devices, unlimited data connectivity, and digital skills training to connect participants with essential services, family, and…
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Future of the GOV. UK Design System
A comprehensive framework developed by GDS to ensure consistency, accessibility, and usability across digital services and websites.
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Using the GOV. UK Prototype Kit: Empowering Inclusive Digital Service Design.
A workshop from Vicky Teinaki in how to design, code and optimise prototypes using the GDS toolkit developed to test…
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Digital Scotland Service Manual: A Helping Hand for Digital
The DSSM, now in its beta phase, consolidates expert guidance, standards, and tools to support user-centered, accessible, and efficient digital…
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Accessibility Requirements for UK Government Web Sites
These regulations mandate compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, an international standard that ensures…
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Blueprint for a “No Wrong Door Chatbot”
A No Wrong Door Chatbot refers to an AI-powered conversational system designed to connect users with the appropriate support services…
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The Digital Front Door – Revolutionizing Access to Health and Social Care Services in Scotland
This platform aims to empower citizens to take control of their care, streamline administrative processes, and enhance service efficiency.
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GOV.UK One Login – 1.5 Million Verified Identities Issued
The UK Government’s identity scheme is the ‘DIATF‘ – Digital Identity and Attributes Framework, which enables and implements ‘One Login…
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