Service Design
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GOV.UK One Login – 1.5 Million Verified Identities Issued
The UK Government’s identity scheme is the ‘DIATF‘ – Digital Identity and Attributes Framework, which enables and implements ‘One Login…
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Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…
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Service Design at GDS – What is Service Design?
Meg Douglas Howie, Lead designer on Gov.uk Verify, shares what service design looks like at GDS and what service designers…
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Platform Service Design
Platform Service Design describes how the GaaP (Government as a Platform) model relates to and can become a component of…
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British Columbia – A Model for Digital Government Service Design
The Government of Canada Digital Standards provides the high level guidelines for Canadian Digital Government. “Our goal is to provide…
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Service Design in Scottish Local Government
In this video Stephen Kyle, the Changing for the Future program manager from Dundee City Council explores Service Design in…
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Neatebox – Making Scottish Government More Accessible
Neatebox offers the public sector a solution for making their venues more accessible.
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Audit Scotland: Principles for a Digital Future
Audit Scotland defines due diligence best practices for digital transformation projects.
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Aberdeen City Council – Digital Transformation Blueprint
Digital Transformation Blueprint Aberdeen City offer a case study detailing how to go about planning business transformation driven by digital…
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