GOSS Interactive

GOSS Interactive specializes in digital transformation through its GOSS Digital Platform.

The platform enables organizations, particularly in local government and public sectors, to digitize services, enhance business efficiencies, and deliver seamless online user experiences.

Key offerings include:

• Digital Platform: A low/no-code solution for creating accessible, WCAG-compliant websites and services, featuring user-centric forms, case management, and booking systems. It supports integrations with back-office systems for end-to-end service delivery, reducing manual processes and improving data accuracy.
• Services: GOSS provides consultancy, development, and support to deliver tailored digital solutions. This includes creative workshops for user-centered design, proven project management, and a dedicated support team with resources like how-to guides and a client Slack community.

Case Study

As described in this case study, Norfolk County Council has streamlined its digital transformation by adopting the GOSS Digital Platform, moving away from complex, siloed legacy systems.

Michelle Carter, head of digital customer experience, highlighted the need for simplification and cost reduction due to over-engineered technologies and high licensing costs. The platform integrates various functions like council tax and social care, enabling smoother public interaction through multiple channels (phone, email, AI agents).

Benefits include over 99% WCAG 2.2 compliance for accessibility, better data management, improved customer experience, and operational efficiencies. The low-code platform reduces reliance on specialized skills, and its flexible licensing supports end-to-end request management. The council expects a full return on investment within four years.