IEG4

IEG4 provides cloud-based, low-code digital solutions for local government and healthcare sectors, focusing on digital transformation to enhance service delivery and operational efficiency.

Their services include:

• Local Government Solutions: Streamlined platforms for managing complex processes like planning, building control, land charges, and Blue Badge applications, with tools like the OneVu Citizen Engagement Platform to improve self-service and reduce administrative burdens.
• Healthcare Solutions: The All Age Continuing Care platform, which supports end-to-end case management, automates eligibility assessments, and improves patient care by enhancing communication and reducing administrative tasks.
• Implementation Services: Tailored, agile implementation processes with comprehensive support, including project management, training, and data migration, ensuring seamless transitions to cloud-based systems hosted on Microsoft Azure.
• Customer Engagement Systems: Intelligent online forms and integrated back-office systems that break down silos, share data, and empower citizens with user-centric, accessible services.
• AI and Automation: AI-powered transcription and robotic process automation (e.g., for benefits processing) to eliminate manual tasks, reduce costs, and prevent fraud.
• Support Services: A dedicated helpdesk with 24/7 web-based ticketing, ongoing post-implementation support, and training to ensure long-term success.

These solutions aim to boost productivity, transparency, and accessibility while aligning with sustainability goals, such as achieving Net Zero by 2035.