Home Office 2030 Digital Strategy – A Leader in Digital Innovation

The Home Office 2030 Digital Strategy sets out an ambitious five-year vision to transform the UK Home Office’s use of digital, data, and technology to deliver better public services, strengthen border security, enhance policing, and bolster national security.

Building on achievements like passport renewals in under 48 hours and 76 million annual eGate crossings, the strategy aims to position the Home Office as a leader in digital innovation within the UK government.

It emphasizes transparency, cross-government collaboration, and a focus on measurable outcomes to ensure safer, more efficient services while maintaining public trust and security.

The strategy focuses on transforming services through the adoption of artificial intelligence and automation to streamline critical processes, such as border checks and policing operations, including the use of Automated Number Plate Recognition.

Home Office teams are at different levels of digital transformation with AI and automation, but our ambition by 2030 is to bring automation to as many of our business areas as possible. Our approach will carefully balance the benefits and risks of AI and automation to add value to our work and better support the people we serve.

It prioritizes the development of maintainable, sustainable digital systems that can be continuously improved to meet future demands. To enhance organizational agility and resilience, the Home Office will adopt a product-based operating model, enabling rapid responses to evolving needs and challenges.

Recognizing the growing threat of cyberattacks, the strategy commits to strengthening cybersecurity capabilities to protect critical systems and data. It also emphasizes improving data capture and sharing by creating secure, reusable data sources to reduce redundancy and support better decision-making across government departments. Additionally, the Home Office will evolve its digital operating model to align technology with its core objectives, ensuring services are designed to deliver tangible outcomes.

To support this transformation, the strategy highlights the importance of upskilling civil servants to enhance their digital capabilities, equipping them to drive and sustain change. At its core, the strategy adopts a user-centric approach, designing services based on the needs of citizens and rigorously testing for accessibility to ensure inclusivity.

Building on the foundations of the 2024 Digital, Data, and Technology Strategy, the Home Office 2030 Digital Strategy aims to establish the department as a global leader in digital government by 2030.