Care Connect AI
A Blueprint for AI-Powered Unified Health and Social Care
A blueprint for "Care Connect AI" (CC-AI) addresses the deep fragmentation within health and social care systems, a problem that creates significant barriers for vulnerable citizens like the elderly and impoverished.
Currently, individuals must navigate a maze of disconnected services, repeatedly sharing sensitive information, which is both inefficient and dehumanizing. CC-AI seeks to address this through:
A Federated Knowledge Base
Aggregating data from across the many different Government and Third Sector agencies who play a role in providing social care, and unifying this into a single knowledge base to power joined up digital services.
No Wrong Door Chatbot
The user-facing component: an intelligent chatbot that acts as a single front door to all services. Co-designed with vulnerable user groups to be accessible and inclusive, this 24/7 conversational agent can help navigate the system, manage appointments, provide personalized health information in plain language, and offer non-judgmental support.
