Conversational AI
for Government Web Sites
There are many different 'SaaS' (Software as a Service) applications that you can utilize to address any and all of your business needs.
Drawing upon global best practices—including the OECD Framework, the UK GDS standards, and U.S. federal identity guidelines—this guide charts a course for a safe, scalable, and transformative adoption of AI in the public interest.
Team and Business Model
Design the core functions the agent should achieve, how it should work with staff to fulfil requests and the knowledge base guiding how it should answer queries.
Process and Systems Flow
Design workflows to create human-centric conversations that guide users efficiently while handling variability. Connect with legacy apps through APIs or middleware.
Presentation Guide
An introductory overview to this field of technology, what the primary components are and why your organization should adopt it.
Implementation Blueprint
A detailed white paper exploring the business model and technical challenges, and plotting an adoption roadmap to address them.