Digital Transformation
Digital transformation offers governments the opportunity to enhance citizen services, improve operational efficiency, and drive economic growth.
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GOV.UK One Login – 1.5 Million Verified Identities Issued
The UK Government’s identity scheme is the ‘DIATF‘ – Digital Identity and Attributes Framework, which enables and implements ‘One Login…
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Aberdeen City Council Streamlines ‘Digital Front Door’ with AI Chatbots
Enabling citizens to help themselves to round-the-clock support, "AB-1" handles queries on topics such as refuse collection, school term dates…
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ePassports Explained: How They Work, Security, Adoption
A digital product passport is a digital record that contains information about a product's origin, ingredients, and life cycle.
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HMRC: Blueprint for ‘Government as a Platform’
HMRC's Multi-channel Digital Tax Platform (MDTP) employs Continuous Delivery at scale, operating a cloud platform for over 130 user-facing applications…
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The Role of Agile Development in Digital Transformation
A showcase of the use of Agile practices across Scottish local councils.
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QA Testing at the UK Government
As they describe in their service manual the UK Government defines the essential role QA testing plays in delivering high…
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Service Design at GDS – What is Service Design?
Meg Douglas Howie, Lead designer on Gov.uk Verify, shares what service design looks like at GDS and what service designers…
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Gov 2.0 Expo 2010: Tim O’Reilly, “Government as a Platform for Greatness”
Industry visionary ignited the concept of how technology architecture can transform public sector services.
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Platform Service Design
Platform Service Design describes how the GaaP (Government as a Platform) model relates to and can become a component of…
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British Columbia – Exemplar Blueprint for Canadian Digital Government
BC offers a best practice model for Digital Government: Agile Service Design, Cloud Modernization and Blockchain Identity.
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