Digital Transformation
Digital transformation offers governments the opportunity to enhance citizen services, improve operational efficiency, and drive economic growth.
-
Beyond User Needs: Why We Need an Expanded Design Philosophy for the Digital Public Sector
Richard Pope challenges the conventional push for "seamless" digital services modelled after private-sector tech giants like Amazon or Apple.
Read More » -
Defining LEI’s (Legal Entity Identifiers) as a Component Part of Digital Public Infrastructure
LEIs enhance trust in digital transactions, streamline regulatory compliance, and support use cases like KYC, AML, cross-border payments, and digital…
Read More » -
Digital Lifelines: A Blueprint for Digital Inclusion
The program provides digital devices, unlimited data connectivity, and digital skills training to connect participants with essential services, family, and…
Read More » -
Future of the GOV. UK Design System
A comprehensive framework developed by GDS to ensure consistency, accessibility, and usability across digital services and websites.
Read More » -
Using the GOV. UK Prototype Kit: Empowering Inclusive Digital Service Design.
A workshop from Vicky Teinaki in how to design, code and optimise prototypes using the GDS toolkit developed to test…
Read More » -
Digital Scotland Service Manual: A Helping Hand for Digital
The DSSM, now in its beta phase, consolidates expert guidance, standards, and tools to support user-centered, accessible, and efficient digital…
Read More » -
Accessibility Requirements for UK Government Web Sites
These regulations mandate compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, an international standard that ensures…
Read More » -
Tonga’s Implementation of Digital Public Infrastructure
Led by the government’s Digital Transformation Department this initiative introduces a robust DPI framework to enhance public service delivery and…
Read More » -
Transforming Government with AI Agents – Harnessing Agentic AI Workflow Automation to Deliver Cost Saving Efficiencies
In the sprawling machinery of government, where countless business process applications manage everything from welfare disbursements to healthcare delivery, there…
Read More » -
Pioneering Blockchain Adoption in the Scottish Public Sector
Scotland, with its rich history of innovation and forward-thinking policies, is positioning itself as a global leader in blockchain adoption,…
Read More »