Digital Transformation
Digital transformation offers governments the opportunity to enhance citizen services, improve operational efficiency, and drive economic growth.
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Care Connect AI – Blueprint for a “No Wrong Door Chatbot”
A No Wrong Door Chatbot refers to an AI-powered conversational system designed to connect users with the appropriate support services…
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Bhutan Anchors National Digital Identity on Ethereum: A Global First
Citizens manage their self-sovereign identities through a mobile wallet with biometric authentication. Ethereum enables verifiable credentials (VCs) and digital signing,…
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Bellevue Rolling Out AI-powered “Smart Assistant” to Enhance City Permitting Processes
Developed in partnership with Govstream.ai, the tool integrates chat, email, and voice interfaces connected to a government-specific knowledge base.
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USA Digital – Best Practices for American Government Digital Transformation
In an era defined by rapid technological advancement, the U.S. public sector stands at a pivotal moment. Citizens expect seamless,…
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AI Exemplars To Act as Leading Lights to Drive Adoption Across the UK Public Sector
Keir Starmer is championing a programme of 'AI Exemplars', inspiring case studies of AI adoption projects to encourage uptake across…
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Harambee Youth Employment Accelerator Combats Youth Unemployment in South Africa with Google Cloud and AI
Harambee leverages Google Cloud technologies and AI to enhance job matching, transforming lives and offering a replicable model for addressing…
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Making UK Council Websites Accessible (including WCAG 2.2) – Accessibility Testing Tools
Web accessibility tools have emerged as vital solutions to help public sector bodies comply with legislation.
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Beyond User Needs: Why We Need an Expanded Design Philosophy for the Digital Public Sector
Richard Pope challenges the conventional push for "seamless" digital services modelled after private-sector tech giants like Amazon or Apple.
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Defining LEI’s (Legal Entity Identifiers) as a Component Part of Digital Public Infrastructure
LEIs enhance trust in digital transactions, streamline regulatory compliance, and support use cases like KYC, AML, cross-border payments, and digital…
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Digital Lifelines: A Blueprint for Digital Inclusion
The program provides digital devices, unlimited data connectivity, and digital skills training to connect participants with essential services, family, and…
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