Case Study
Case studies are powerful tools for explaining digital government best practices because they provide real-world, evidence-based examples of how governments successfully implement digital solutions to improve services, efficiency, and citizen engagement.
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Government of Ireland – Digital Public Infrastructure at the Heart of Public Service Modernisation
Ireland's Digital Public Infrastructure is transforming public services: secure identity, interoperable systems, citizen-centric Life Events, and a bold Digital Public…
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Bristol City Council Launches ‘Briz’: A 24/7 Digital Assistant for Residents
The goal is efficient self-service for basics while ensuring complex needs receive dedicated human attention.
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The Export Support Chatbot: Empowering Small Businesses To Go Global
It serves as a "trusted companion" by delivering instant, reliable answers to export-related questions.
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Deploying AI at National Scale: Architectures and Lessons from the UK
In this session, hear how two organizations—Capita and the UK Department for Science, Innovation & Technology—deployed AI solutions on AWS…
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AI and Geospatial Intelligence Transform Public Reporting in Westminster City Council
Geospatial AI, or GeoAI, combines artificial intelligence with location-based data and geographic information systems to analyze and interpret spatial information…
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Bellevue Rolling Out AI-powered “Smart Assistant” to Enhance City Permitting Processes
Developed in partnership with Govstream.ai, the tool integrates chat, email, and voice interfaces connected to a government-specific knowledge base.
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USA Digital – Best Practices for American Government Digital Transformation
In an era defined by rapid technological advancement, the U.S. public sector stands at a pivotal moment. Citizens expect seamless,…
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AI Exemplars To Act as Leading Lights to Drive Adoption Across the UK Public Sector
Keir Starmer is championing a programme of 'AI Exemplars', inspiring case studies of AI adoption projects to encourage uptake across…
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Harambee Youth Employment Accelerator Combats Youth Unemployment in South Africa with Google Cloud and AI
Harambee leverages Google Cloud technologies and AI to enhance job matching, transforming lives and offering a replicable model for addressing…
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India’s Digital Public Infrastructure: A Global Revolution in Technology
India's pioneering advancements in DPI are transforming its economy and also shaping a global blueprint that other countries can follow.
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